Last updated: October 25, 2026
Ceylon Trading (“we,” “us,” “our”) operates ceylontrad.com. This policy explains what information we collect, why, and how it’s used.
Information we collect
When you place an order: name, shipping and billing address, email, phone number, and payment details. Payment details are processed directly by our payment providers (PayPal, Amazon Pay, or WooCommerce Payments) — we do not store your full card number on our servers.
When you contact us: whatever you submit through our contact form (name, email, phone, and your message).
When you browse the site: standard technical information collected automatically, including your IP address, browser type, and pages visited, via Google Analytics (see “Cookies” below).
How we use it
- To process and ship your order, and to contact you about it if needed.
- To respond to questions or requests you send through our contact form.
- To understand how visitors use our site, so we can improve it (via Google Analytics).
- To meet legal, tax, and accounting obligations.
We do not sell your personal information to third parties.
Cookies
Cookies are small files stored in your browser. We use:
- Essential cookies: required for the site to function — keeping items in your cart, remembering you’re logged in, and processing checkout. These can’t be turned off, since the site won’t work correctly without them.
- Analytics cookies (Google Analytics): help us understand site traffic and usage. These are only set after you accept them in the cookie banner shown on your first visit.
You can clear or block cookies at any time through your browser’s settings, though doing so may affect site functionality like your shopping cart.
Third parties we work with
We share information with service providers only as needed to run the store:
- Payment processors: PayPal, Amazon Pay, WooCommerce Payments — to process your payment securely.
- Shipping carriers: FedEx, USPS, UPS — to deliver your order.
- Google Analytics: for site traffic analysis, only with your consent.
- Jetpack (WordPress.com): for site security and performance features.
Each of these providers has its own privacy policy governing how they handle your data.
How long we keep your information
Order records are kept as required for accounting and tax purposes. Contact form submissions are kept as long as needed to resolve your inquiry. You can request deletion of your account and associated data at any time by contacting us (see below) — we’ll retain what we’re legally required to for order/tax records.
Your rights
You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to our legal retention obligations (for example, completed order records needed for tax purposes). To make a request, contact us using the details below.
Contact us
Questions about this policy or your data? Email us at info@ceylontrad.com or use our contact form.