Last updated: October 25, 2026
All sales are final
Because our products are consumable food and beverage items, we don’t accept returns for change of mind, and we don’t offer exchanges. Please review product descriptions, sizes, and multi-pack options carefully before ordering.
Problem with your order? We’ll make it right.
If your order arrives damaged, you received the wrong item, or a product is defective, contact us within 7 days of delivery and we’ll resolve it — typically with a replacement or refund, at our discretion.
When you contact us, please include:
- Your order number
- A brief description of the issue
- A photo, if the product arrived damaged or isn’t what you ordered
Email us at info@ceylontrad.com or use our contact form, and we’ll get back to you promptly.
Order cancellations
If you need to cancel or change an order, contact us right away. We can usually make changes before an order ships, but can’t guarantee changes once it’s on its way.
Questions
If anything about your order doesn’t seem right, just reach out — info@ceylontrad.com. We’d rather hear from you and fix it than have you stuck with a problem.