Refunds & Returns Policy – CeylonTrad

Overview

At CeylonTrad, we want you to love every purchase. Our CeylonTrad refund policy is easy and fair to make your experience great. Read below to learn how to return items you bought from CeylonTrad.

Return Conditions

You can return items if you follow these rules:

  • Keep the item unopened and in its original package.

  • Make sure the bottle, package, or label is not damaged and ready to sell again.

  • Start the return within 30 days of getting your order.

Shipping Costs

  • You pay for return shipping costs. For example, we suggest a trackable shipping service like FedEx for safety.

  • We do not refund original shipping fees.

How Refunds Work at CeylonTrad

When your return follows the CeylonTrad refund policy rules:

  • We refund the item’s cost (not including shipping fees) to your original payment method.

  • Expect your refund within 7-10 business days after we receive and check the item.

  • For instance, contacting us at info@ceylontrad.com before returning helps us understand your reason and makes things easier.

Steps to Initiate a Return

Follow these steps to return an item to CeylonTrad:

  1. Email our team at info@ceylontrad.com with your order details and why you want to return it.

  2. Pack the item carefully in its original package.

  3. Send the item to the address we give you.

  4. Then, after we check the item, we tell you if your refund is approved or not.

Need Help with Your Refund?

Got questions about the CeylonTrad refund policy or returns? Reach out to us at info@ceylontrad.com or visit our Contact Us page. Our team is here to help you.
Thank you for shopping with CeylonTrad!